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We're here to help. Get in touch with our team for support, feedback, or inquiries.
How do I check if my ticket has won?
You can check your ticket by logging into your account and viewing your ticket history. We'll also notify you by email if your ticket wins a prize.
How long does verification take?
Most verifications are completed within 24 hours. During busy periods or if additional verification is required, it may take up to 48 hours.
How are prizes paid out?
Small to medium prizes are automatically credited to your account balance, which you can withdraw to your bank account. For major prizes, the payout process follows the official procedure of the respective lottery operator.
Can I purchase tickets if I'm overseas?
You must be physically located in Australia to purchase lottery tickets through our platform, as required by Australian regulations.
What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard), PayPal, and direct bank transfers.